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  • What are your COVID-19 restrictions?
    • We want to ensure that our clients stay safe during their visit. As a result, we require all clients to wear masks upon entry and during all services. • No additional guests are allowed unless being serviced. • If you have been sick or have been around someone that is sick or suspected of having COVID-19, please reschedule. • Chic Hour Skin reserves the right to reschedule or cancel any appointments if the client is believed to be sick.
  • When do I pay for my booked services?
    Payment is required in FULL and can be made upon arrival of the appointment or after services have been completed.
  • What if I am running late to my appointment?
    • Our Late Policy allows for a 10 minute grace period. All clients arriving later than the 10 minute grace period are subjected to a late fee. • No-Show/No-Call clients will still be charged 100% of services. • Re-scheduling must be made at least 24 hours prior to your appointment.
  • What if I am allergic to products or scents Chic Hour uses?
    If you are aware of any allergic reactions you have prior to your appointment, please let us know ahead of time for us to prepare otherwise. If a client does not make Chic Hour Skin aware of any allergies, Chic Hour Skin is not responsible for any negative reactions or possible medical bills for any treatment of allergic reactions. NO REFUNDS are made for unknown allergic reactions during your appointment.
  • Can I get a refund for my services?
    • Chic Hour Skin does not offer refunds on any rendered services. If you have any concerns with the services received, please notify us within 48 hours of your appointment. • Pre-paid services are available for refund if an appointment is cancelled within 24 hours before your appointment.
  • Can I bring my children or friends?
    Due to the liability and the nature of the services as well as our COVID-19 restrictions, we do not allow any children or other individuals who are not booked for an appointment at the same time of your arrival.
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